Booking in advance is essential, particularly for weekends, bank holiday and during May, June, July and August. A 50% non-refundable deposit is required at the time of booking. Bookings can be made on www.riddingswoodcaravanandcampingpark.co.uk or by telephoning our Reception on 01773 605160.
You must be aged 18 or over to book, unless with an adult family member who will be responsible for their conduct.
CANCELLATION / AMENDMENTS
A minimum of 14 days written notice (by letter or email) in advance of arrival date will be required from anyone wishing to cancel their booking. If more than 14 days’ notice is given, the booking may be transferred to another date within the season (subject to availability) or alternatively a refund may be given minus a £15 administration fee. No refunds will be given if less than 14 days notice is given. Customers are advised to have adequate insurance cover in the event of cancellation. Refunds cannot be made for any amendments made to the booking on arrival or during the stay.
Failure to arrive without a satisfactory explanation or written cancellation being received will receive no transfer or refund. We reserve the right to re-let the Pitch.
Extensions can be arranged at Reception, subject to availability.
CAMPSITE SEASONS / MINIMUM NIGHTS
All Bank Holidays are High Season, and there is a minimum stay period of 3 Nights. May to August a minimum stay of 2 nights at weekends. There is no minimum stay for Low Season bookings.
CAMPSITE ARRIVALS / DEPARTURES
Pitches are available from 11:30am on the day of arrival. On arrival please check in at Reception where you will be asked to confirm your occupancy details. Reception is open 9am to 5pm daily and a warden is on site 24 hours a day. Pitches are to be vacated by 11am on the day of departure. If you wish to depart later than 11am then please contact the office to see if this can be arranged.
Customers will be informed of their pitch number on arrival at Reception. All numbers are displayed at the back of each pitch.
All Hard standing pitches include 16 amp electric hook up. Fully serviced pitches include 16 amp electric hook up, water and drainage. Grass pitches are also available with the option of 10 amp electric hook up for Camping. Free Wi-Fi is available in designated areas around the park.
All pitches are suitable to accommodate awnings. Please specify whether you will be using an awning at the time of booking. No Groundsheets or mats are permitted in awnings. Please note that if use of an awning has been booked, no refunds can be made if not used.
Only one car is permitted per pitch. Extra vehicles or visitor’s car can park in the car park at Reception. Although this space is limited.
Dogs must be kept on a lead at all times. And any foul must be put in the bins provided.
FIRES / BBQs
Camp fires are permitted as long as they are in a firepit and do not damage or burn the grass. Campfires must not be left unattended at any time. Free standing BBQs are allowed but must be supervised and care must be taken at all times.
All lodges must be vacated by 11am.
All arrivals must be after 2pm.
No refunds unless proof of illness.
When making a booking, a 50% deposit will be needed. For stays of 2 X nights and over, payment in full is required for 1 X night stays A debit or credit card will be needed at the time of check in. Details will be taken in the case of any damage caused.
You are responsible for the behaviour of all members of your party.
Your personal belongings are your responsibility during your stay with us.
All vehicles parked on our premises are left at owner’s risk.
We reserve the right to enter your accommodation at any time for any reasonable purpose.
For example: to make checks, maintenance work or housekeeping.
Prices may be higher if booked via third party websites.
LODGE ARRIVALS / DEPARTURES
Lodges are available from 2:00pm on the day of arrival. On arrival please check in at Reception where you will be asked to confirm your occupancy details. Reception is open 9am to 5pm daily and a warden is on site 24 hours a day. Lodges are to be vacated by 11am on the day of departure.
Failure to arrive without a satisfactory explanation or written cancellation being received will receive no transfer or refund. We reserve the right to re-let the Lodge.
LODGE SEASONS / MINIMUM NIGHTS
All Bank Holidays are High Season, and there is a minimum stay period of 3 Nights. There is a minimum stay of 2 night during May, June, July and August. (Weekends Only) There is no minimum stay for Low Season bookings.
PREMIUM HOLIDAY LODGE SEASONS / MINIMUM NIGHTS
All Bank Holidays are High Season, and there is a minimum stay period of 3 Nights. There is a minimum stay of 2 nights at all other times.
Dogs are permitted to stay in our designated pet friendly Lodge (OnlyThe Oak Lodge) Dogs must be kept on a lead at all times. All dog fouling must be cleaned up and put in the bins provided.
Noise nuisance, loud music and offensive language will not be tolerated at any time.
No music or loud noise after 11pm.
The speed limit on the park is strictly 5pmh.
No commercial or sign written vehicles are permitted on the touring park.
Apart from use for travelling to the site, no motorbikes, quad bikes or children’s bikes are permitted on the park.
The pitch/lodge must be kept tidy, please deposit all rubbish in the bins provided. Children should be supervised at all times.
The Hot Tub is for the use of lodge guests and is only permitted when pre-booked with reception on the day of arrival and is used at your own risk.
Children must be supervised at all times when using the hot tub.
No bottles or glassware should be taken into the hot tub.
The floor should be mopped after the hot tub has been used and the cabin kept in the condition it was on entering.
Any breakages/damage will have to be paid for by the customer, credit/debit card details will be kept for 24 hours after departure in case there are any unreported incidents discovered later.
Please note: These rules are for your own safety and to ensure that all customers enjoy their stay. Anybody causing a nuisance should be reported to the park reception and we will endeavour to resolve the issue. Anyone continually causing a nuisance will be evicted from the park without a refund.
Anyone found damaging or defacing park property, equipment and landscaping will be evicted and/or face prosecution. The named customer will be responsible for and charged for any damage/breakages/loss caused by themselves or their visitors to the park, park facilities or other customers’ property. We cannot be held responsible for loss, theft or damage to any property whilst they remain on the park. Whilst we have taken all reasonable precautions, we cannot be held responsible for accidents involving visitors or to their property. Vehicles, Caravans and contents are left entirely at the owner’s risk.
Information taken at the time of booking is collected for the purpose of processing your booking at Riddings Wood Caravan and Camping Park. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your details to contact you as part of our monitoring or promotions of the park, and/or to inform you of late availability, special offers or developments on the park. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park. If you do not wish to receive any communication from Riddings Wood Caravan and Camping Park please email us at email@example.com.
By booking your stay with us, you agree to abide by the above terms and conditions and park rules. We look forward to welcoming you to Riddings Wood Caravan and Camping Park and hope you enjoy your stay with us.
The Park are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your Booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this.